Toronto District School Board
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Work Orders

The Toronto District School Board (TDSB) publishes the work orders for its 582 TDSB school buildings on an annual basis consistent with its commitment to increase transparency and accountability. It also aligns with the TDSB’s Open Data initiative aimed to implement an online platform where the public can access published Board data. The data corresponds to the 2017-2018 school year.

Repairs needed at schools can range from a loose tile to a broken door or gas leak. The head caretaker is responsible for reporting these repairs. This is done by creating a notification with information on the repair in an internal tracking system used by our Facility Services Department.  

A Facilities team leader receives the notification from the system, reviews and approves it, and sends the notification to a Maintenance team leader who assigns and schedules the repair by generating a work order. Repairs are prioritized based on their potential impact on the health and safety of students and staff as well as the normal operation of the school.  

Types of Repairs





Response time



Condition that threatens the health and safety of students and staff or has an impact on the normal operation of the school

Lack of heat,

gas leak, flood, racial/hate/gang graffiti, broken exterior door


Within two hours (contained within 24 hours)



It won’t immediately impact the operation of the school, but if left unfixed, it could affect its operations and/or the health and safety of students and staff

Loose shelving, washroom repairs, loose carpet

Service within five business days

Routine maintenance


Minor repairs

Loose door sweeps, missing floor tiles, loose or missing ceiling tiles, adjust door closer

Service within 30 business days

Scheduled maintenance


Work that has special scheduling requirements or may interfere with normal school operations

Hydro vault servicing, repair of asphalt after a watermain break

Done outside school operating hours

Preventive maintenance


Regular service of mechanical equipment to maximize performance and life expectancy

Boiler/filter changes, fire alarm testing

Service within four weeks


Key Facts:

  • Almost half of the 582 TDSB school buildings were built more than 60 years ago. 
  • Older schools may require major repairs or replacement (e.g. walls, lights and ventilation systems).
  • The TDSB has a protocol in place for reporting and scheduling repairs.
  • Repairs are prioritized based on their potential impact on the health and safety of students and staff.


 How to View the Data

Please view the report below. Schools are listed in alphabetical order. The data corresponds to the 2017-2018 school year.

2017-2018 Work Orders


Frequently Asked Questions

  1. What is a notification?
    A notification is an electronic form created by the caretaker in an internal tracking system called SAP, used to document and track maintenance work requests.
  2. What is the notification number?
    A notification number is the number assigned by SAP once a repair request is initiated.
  3. What is a Work Order?
    A Work Order (WO) is an electronic document generated in SAP once the notification is approved by the Facilities team leader.
  4. What does SAP stand for?
    SAP (Systems, Applications and Products) is the internal tracking system that our Facility Services Department uses to track and record maintenance defects within the TDSB.
  5. Work Order Process
    The head caretaker identifies a repair needed at the school and creates a notification in SAP. The notification is electronically sent to the Facilities team leader for review and approval.  
    The notification identifies the repair and/or the work required.
    The Facilities team leader reviews and approves the request and sends it to the appropriate Maintenance team leader who assigns the work to a skilled trades person (e.g. painter, plumber). Once the work has been completed, the Maintenance team leader updates the status of the repair/work in SAP.
  6. How often does the head caretaker inspect the school?
    The head caretaker inspects the school for deficiencies/repairs on a daily basis.
  7. What are the types of repairs identified by caretakers?
    Types of repairs include but not limited to leaking pipes, painting, roof leaks, broken tiles, broken windows and door locks.
  1. I have a question about a specific repair at my child’s school. Who should I contact?
    Questions regarding the items listed within the report should be directed to the school principal.