Toronto District School Board
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Customer Service

The TDSB is committed to providing services to students, parents/guardians, and the public that are free of barriers and biases. We will make reasonable efforts to ensure that all policies, practices and procedures are consistent with the principles of independence, dignity, integration, and equal opportunity.

Everyone plays a role in providing accessible customer service to our TDSB community.  

To assist people who are having difficulty in accessing our services, a good starting point is to ask the person how you can help. Being positive, flexible and open to suggestions will help to create a positive experience. Often, good customer service for people with disabilities can be achieved through simple and effective solutions:

  • Be respectful and considerate.
  • Be patient.
  • Avoid stereotypes and do not make assumptions. Some disabilities are not visible. 
  • Ask, "May I help you?” 
  • Speak directly to the person with a disability, not to his or her support person. 
  • Do not touch or speak to service animals – they are working and have to pay attention at all times. 
  • Do not touch assistive devices, including wheelchairs, without permission. 

For more tips on providing accessible customer service, please see our TDSB Training Guide on the AODA (193K 10/29/2019)

If you have any questions please feel free to email -