A support person accompanies a person with a disability to provide services or assistance with communication, mobility, personal care, medical needs or access. He or she could be a paid personal support worker, volunteer, a friend or a family member. He or she does not necessarily need to have special training or qualifications.
- A person with a disability might not introduce his or her support person. If you are not sure which person is the person, take your lead from the person using or requesting your goods or services or simply ask.
- Once you have determined who the person with a disability is, speak directly to him or her, not to the support person.
- Be familiar with your organization’s policies, practices and procedures about providing accessible customer service.