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Interacting with a Person with a Service Animal

Service Animal

People with disabilities may use service animals on parts of our premises that are open to the public unless the animal is otherwise excluded by law from the premises.

An animal is a service animal if it is readily apparent that the animal is used by the person for reasons relating to his or her disability, or if the person has a letter from a physician or nurse verifying that the animal is required for reasons relating to his or her disability. If it is not obvious that the animal is a service animal, the animal may not be allowed on our premises without a letter from a physician or nurse, or an identification card from the Ministry of the Attorney General.

Tips:

  • Remember that a service animal is not a pet; it is a working animal.
  • Avoid touching or addressing service animals. They are working and have to pay attention at all times.
  • Avoid making assumptions about the animal. Not all service animals wear special collars or harnesses.
  • Remember, the person is responsible for the care and supervision of their service animal. You are not expected to provide care or food for the animal. However, you could provide water for the animal if requested.
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