Supporting Meaningful Communication with Families (Parents and Caregivers)
The Language and Settlement Services Office at TDSB is committed to helping schools and departments communicate effectively with parents, caregivers, and community members who prefer to communicate in languages other than English. Interpretation and translation services help ensure equitable access to information, meaningful family (parent and caregiver) engagement, and effective communication across the Toronto District School Board.
For more information and/or questions about interpretation, translation, sign language interpreting services, eligibility, or service processes, please contact:
Sylvie Charliekaram
Coordinator, Language and Settlement Services
Toronto District School Board
[email protected]
Frequently Asked Questions
What interpretation and translation services are available?
TDSB schools and departments may access qualified interpreters and translators to support communication with families (parents and caregivers) in a wide range of languages. These services may be used for parent-teacher conferences, school meetings, information sessions, school council activities, registration support, and other parent and caregiver engagement initiatives.
To ensure service quality and confidentiality, only interpreters and translators approved through TDSB processes or sourced through approved service providers may be used for TDSB-related assignments.
How can a school or department request an interpreter or translator?
Schools and departments can request interpretation or translation services through established TDSB booking processes and approved service providers.
Parents and caregivers who require interpretation or translation support are encouraged to contact their child's school directly. School administrators will work with the appropriate TDSB staff to arrange the required language support.
Who can access these services?
Interpretation and translation services are available to support:
- Parent and caregiver engagement activities
- Parent-teacher interviews and conferences
- School meetings and consultations
- Registration and orientation processes
- School Council initiatives
- Information sessions and workshops
- Other school or department-led communication activities involving families
How are interpretation and translation services funded?
The Language and Settlement Services Office administers resources to support interpretation, translation, and sign language interpreting services that facilitate parent and caregiver engagement across the system.
Coverage may be available for eligible family (parent and caregiver) engagement activities and communications. Certain projects that fall outside this scope, including specialized school-based initiatives, publications, or projects developed for internal school use, may be charged directly to the requesting school, department, or program area.
Schools and departments are encouraged to consult with the Language and Settlement Services team if they are uncertain whether an assignment qualifies for funding support.
What qualifications do TDSB interpreters and translators possess?
TDSB is committed to maintaining high standards for language services. Qualified interpreters and translators typically demonstrate:
- Advanced proficiency in English and at least one additional language
- Strong interpretation and/or translation skills
- Knowledge of educational terminology and school-related processes
- Professional experience working with diverse communities
- An understanding of confidentiality, accuracy, and professional ethics
- Certification (ILSAT or CILISAT) or recognized language assessment credentials, where applicable
Why is it important to use approved interpreters and translators?
Using approved language professionals helps ensure:
- Accurate and culturally responsive communication
- Confidentiality and privacy protection
- Consistent service quality
- Professional standards and ethical practices
- Equitable access to information for families and caregivers
These measures support positive relationships between schools, families, and communities while ensuring compliance with TDSB requirements.