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Parent Concern Protocol

Parent Concern Protocol

When reaching out to your School, Principal and Superintendent this is the process we follow (Steps to Address Your Questions and Concerns). 

Step One - Classroom Teacher

If you have any questions or concerns, the first person to go to is your classroom teacher. The classroom teacher can help with:

  • Any questions about the classroom
  • Classroom rules and consequences
  • Homework and assignments

Step Two - School Principal

If you would like more information or you have questions that are beyond the classroom, the school principal can help (Ward 17 Schools).

  • Concerns about an individual school
  • Student registration
  • Student schedules
  • Student suspensions
  • Report card concerns
  • Classroom concerns
  • Code of Conduct
  • Safety and security
  • Budget and fundraising
  • School Council

Step Three - School Superintendents

Superintendents are responsible for a Network of Schools. They support school staff and can be contacted if you have questions that have not been answered or for help with:

  • Alternate attendance request
  • Suspension appeals

Ward 17/Learning Network 13 - For the following schools, please contact Superintendent Kurt McIntosh at 416-396-9178 or Charles Gordon Senior Public School, David and Mary Thomson Collegiate Institute, Donwood Park Public School, Edgewood Public School, Ellesmere-Statton Public School, Glamorgan Junior Public School, Glen Ravine Junior Public School, Hunter’s Glen Junior Public School, John McCrae Public School, Knob Hill Public School, Lord Roberts Junior Public School, St Andrews Public School

Ward 17/Learning Network 17 - For the following schools, please contact Superintendent Lisa Dilworth at 416-396-9196 or Dorset Park Public School, General Crerar Public School, Ionview Public School, Winston Churchill Collegiate Institute

Ward 17/Learning Network 18 - For the following schools, please contact Superintendent Liz Holder at 416-394-2032 or Buchanan Public School, George Peck Public School, Manhattan Park Junior Public School, Maryvale Public School, Terraview-Willowfield Public School, Wexford Collegiate School for the Arts, Wexford Public School

Ward 17/Learning Network 30 - For the following schools, please contact Peter Chang at 416-393-8937 or Alternative Scarborough Education 1, Parkview Alternative School

Step Four - Trustee

Trustees are your elected community officials. They are available to help you with the following areas of the TDSB:

  • Concerns about your community
  • Ideas and suggestions for the Board
  • Items on Board Agenda
  • Board policies under review
  • Board budget
  • Collective bargaining

Board Office

You can contact the Board Office directly for any questions or concerns related to:

  • Continuing Education
  • Night and summer school
  • Adult education
  • ESL
  • Board documents

Phone: 416-397-3000 • Email:

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