Student & Family Support Office

Here to Help You

Welcome to the TDSB’s Student and Family Support Office. We're dedicated to supporting students, parents, guardians and caregivers in raising concerns, getting help, and finding solutions faster.

Our team will make every effort to acknowledge your email within 48 hours and address your request within 5 business days. For more on bringing your concerns forward, please see the steps below.

1. Where to Start

Many questions and concerns can be shared with your child's teacher, principal or superintendent. Please follow the steps in our Parent Concern Protocol for more details.

2. Getting More Help

If your concerns haven't been addressed through the school or if you don't believe this is the appropriate route, please contact the Student and Family Support Office: SupportOffice@tdsb.on.ca or call 416-397-3100.
When emailing and phoning, please provide as much information (student name, school name, detailed description) as possible so we can best address your question or concern.