Four young students rush out of school. They are wearing their backpacks and appear to be happy.

Here to Help You

Welcome to the TDSB’s Student and Family Support Office. We're dedicated to supporting students, parents and caregivers in raising concerns, getting help, and finding solutions faster.

Our team will make every effort to acknowledge your email within 48 hours and address your request within 5 business days. For more on bringing your concerns forward, please see the steps below.

Where to Start

If your question or concern is about your child’s education or school and you have not yet connected with the teacher or principal, we encourage you to take this step before contacting the Student and Family Support Office. More information can be found in our Parent Concern Protocol.

Often the most effective way to address a concern is through direct communication with your child’s school. You can find contact information for your principal or superintendant here by selecting your school.

Getting More Help

Support Office staff can help connect you with the superintendant for your school to assist with matters that may need to be escalated. They can also help to direct your question to an appropriate department, where support is available for things like student mental health and well-being, special education, school registration or facilities-related questions.

If your concerns haven't been addressed through the school or if you don't believe this is the appropriate route, please contact the Student and Family Support Office: SupportOffice@tdsb.on.ca or call 416-397-3100.

When emailing and phoning, please provide as much information (student name, school name, detailed description) as possible, so we can best address your question or concern.

Matters Handled Through Other Channels

If your matter relates to administrative or operational matters (like employment or updating your contact information in PowerSchool), these are not handled directly by the Student & Family Support Office. For these requests, please contact the general inquiries line for assistance at: generalinquiries@tdsb.on.ca or call 416-397-3000.