Who to Contact

Addressing Your Questions & Concerns

People often become frustrated when they have a question or concern relating to the school system because they're not sure who to contact for an answer. The chart below lists some of the most common issues people ask about, and shows who the appropriate person is to contact. If you are ever unsure about where you should direct your question or concern, please call your ward's Trustee and ask for help. Much information is also available on the Board's website at www.tdsb.on.ca including school attendance areas and school profiles.

Classroom Teacher

First step for any issue pertaining to classroom issue
Classroom rules or consequences
Homework or assignments

School Principal

Second step for any of the above issues, if unsatisfied with the Teacher's response
First step for any issue pertaining to individual school
Student registration
Student schedules
Student suspensions
Report card concerns
Teacher's conduct
School safety and security
School Code of Behaviour
School budget and fundraising
School council issues

School Superintendent

Second step for any of the above issues, if unsatisfied with the Principal's response
Alternate attendance requests
Suspension appeals

Trustee

Third step on any issues if unsatisfied with both the Principal's and School Superintendent's response (often will help facilitate resolution by directing back to the above)
Any item on a Board agenda
Board policies under review
Board budget
Issues in the community
News reports
Ideas for new Board initiatives
Collective bargaining issues
Intergovernmental affairs

Board Office

Continuing Education
Night and summer school
Adult education
ESL
Board documents